Our return & refund policy
At JumpieWorld.com, we're dedicated to ensuring the safe arrival of your new jumping spider. Please read our policy carefully, as it pertains to the unique nature of live animal sales.
🕷️ JumpieWorld – Return & Refund Policy
Due to the nature of live animals, all sales are final and we do not accept returns.
Live Arrival Guarantee (LAG):
We guarantee that your spider will arrive alive when shipped according to our guidelines.
To qualify for LAG:
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Someone must be available to receive the package on the first delivery attempt
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Temperatures must be within a safe shipping range (we will advise if not)
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You must contact us within 1 hour of delivery with clear photo/video proof if there is an issue
If DOA (Dead on Arrival) occurs:
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We offer a replacement (preferred) or store credit
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Shipping cost is non-refundable
No refunds/replacements will be given if:
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Incorrect shipping information was provided
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Package is delayed due to carrier issues beyond our control
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Package is left outside or not received on first attempt
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Buyer is unavailable or fails to follow instructions